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Below are some of the most frequently asked questions we get at MultiMedia Divas and the services offered. Please don't hesitate to contact us by telephone or email.
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Why can't I digitize my photos & videos myself?
You could definitely digitize your own media at home. This can sometimes be a tedious and time-consuming job. For someone just getting started, it can take several hours just to figure out how to do it right. At MultiMedia Divas we only use state-of-the-art equipment and a repetitive process to produce cost-effective, high quality restults. After each photo is scanned, we quality check it and adjust color balance, brightness and hue. Also, with our video transfer process, the resulting digital video is of better quality than your original tape.
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How long will it take to process my order?
Our normal turnaround is 1-5 business days. Same-day service may be available for emergency rush jobs. Call us ahead to make sure we can accommodate your schedule.
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Is it safe to mail my photos & videos?
Couriers like FedEx and UPS are extremely reliable. We've received many orders from all over, and we've never had an incident of a lost package. You should have less worries when receiving your media back in the mail since we keep an extra copy of your digital media. If you are ordering a photo restoration and don't want to use the mail to send us the original photo, you may have the photo scanned and just send us the digital image either by email or on a CD. Make sure that the photo is scanned with a resolution of at least 400 dpi.
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Can you pick up my photos and videos?
Yes. In the greater Sacramento area, we will pick up your orders over $40.00 for free. Just give us a call to schedule a pick-up.
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Will you keep a backup copy of my digitized media and for how long?
We will keep a backup of your digital media project for at least 2 years from the date we sent it to you. You may re-order an additional copy during this time frame.
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Will my playable DVD be compatible with all DVD players?
We use DVD-R format, which is supported by almost all DVD players. By special request we can use a DVD+R format disc if your DVD player does not support DVD-R. To learn more about the formats supported by your DVD Player, please visit VideoHelp.com
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How much does scanning cost?
It depends on which resolution and options you choose. Scanning starts at just $0.30 per photo. Learn more about pricing.
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At which resolution should my prints be scanned?
If the photo is to be used in a slide show, then a lower-quality resolution should sufice. However, if your photo needs to be restored or you intend to reprint the photo in a larger size, then the higher resolution is recommended.
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What's the difference between putting my images on CD versus DVD?
A DVD stores a lot more data than a CD (4.7 GB versus 700 MB, that's almost 7 times more data on the DVD).
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Will we organize the image files on your CD/DVD?
Yes, we will organize your digital files and folders in the same way that your physical media is organized: by roll of negatives, by a carousel of slides, etc. For instance, if you have a carousel of slides called "Summer Vacation 1974". We'll place all those images in a folder called "Summer Vacation 1974" and name the files "SummerVacation1974-001", "SummerVacation1974-002", and so on.
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Will I be able to view my images and play them on a DVD player?
Yes, if you have one the new DVD players that are JPG-compatible, which means they can display image files directly from your CD-ROM. However, this option is not universal to all DVD players. To learn if your dvd player supports the JPG disc format, please visit VideoHelp.com. If you're interested in viewing your photos as a slide show and wish to have the addition of music or interactive features, you will need our playable DVD Slide Show product.
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How much does it cost to transfer video tapes?
It costs $20 for each video tape transfer for tapes that are up to 2 hours long. Each additional hour
from the same tape will be charged $5.00. Learn more about pricing.
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Does your process result in better quality video than my original video tape?
Yes, our transfer process usually produces digital results that are of greater quality than the original video tape.
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How much video fits on a DVD disc?
2 hours at the highest quality. It’s possible to squeeze in more at the expense of video quality, but we don’t recommend it.
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What video tape formats do you accept?
VHS, S-VHS, VHS-C, Video-8, Hi-8, Digital-8, and mini-DV.
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Can I combine multiple video tapes to create a single DVD?
Yes, but there is a charge of $15 for each additional source tape.
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What is a navigation menu and chapters?
A navigation menu pops up as soon as you insert the DVD disc and also when you press the “menu” button on your remote control. It allows you to advance to any chapter, which is a designated point in the movie (selected by you).
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Will I be able to edit the video myself?
You can edit your video by copying the *.VOB files to your hard drive and renaming them to *.MPG. However, if you plan to do any serious editing it is best to use uncompressed files (AVI). We can provide these on a DVD-R disk. Contact us for detailed pricing and to request this service.
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Will my DVD be compatible with all DVD players?
We use DVD-R format, which is supported by almost all DVD players. By special request we can use a DVD+R format disc if your DVD player does not support DVD-R. To learn more about the formats supported by your DVD Player, please visit VideoHelp.com
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Will anyone watch my videos during transfer?
The transfer is done automatically by our equipment. However, we will need to glance through parts of your video for quality control and in order to install certain features.
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How much does photo restoration cost?
Photo restoration is estimated on a prorated hourly basis of $60. Light damage costs only a few dollars per photo, while severe damage costs $15 or more per photo. Learn more about photo restoration.
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What is your process for restoring my photos?
We scan all photos at a 400 dpi resolution. We then use the Adobe Photoshop application to
digitally restore your photos. We eliminate scratches, dust, specks, practically any damage imaginable
that your photo has endured. Once the restoration process is complete, we will print you a photo equal in size to the original. We'll return both the original and resotred prints to you along with the digital file of each of the photos.Learn more about photo restoration.
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How do I send my photo?
You can send your photograph by email or by mail . We recommend the first method for faster results.
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How do I send my photo by mail?
Step #1 Place your photo in a baggie between 2 pieces of cardboard (cut slightly larger than the image) and tape the edges of the cardboard.
Step #2 Use a Photo Mailer or a box. Make sure you include your name, phone number, address, email address and any special instructions you would like carried out. (Please print off our form to do this). Put this information in the Mailer.
Step #3 Make sure you seal the envelope securely and write, "Photographs DO NOT BEND" on the cover.
Step #4 Write our address on the front and your name and address on the back.
Multi Media Divas
705 E. Bidwell St.
Suite 2 #120
Folsom, CA 95630
Step # 5 Mail using "Priority Mail", FedEx, UPS or any carrier you prefer. These steps help ensure the photo arrives safely and gives you a method of tracking the item.
Please Note: -- If you cannot safely separate your photograph from its glass or frame, e-mail or phone us for advice.
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How do I send my photo by email ?
First you must scan your photo. When scanning your photo, you will have to decide at what resolution or DPI (dots per inch) is best or practical. Keep in mind that the storage space and transfer time of an image goes up considerably as DPI increases. To be able to print a 5" x 7" or 8" x 10" photograph, you should scan and save the image with at least a resolution of 300 DPI. Save the file in a JPEG or TIFF format. We can work with many file types but the two mentioned are usually the most commonly available to the home user. Once you have the scanned photo as a file, simply send us an email with the scanned photo file as an attachment.
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